Privacy & Warranty Policy – Amgad Group
Exclusive Agent for Winning Star in Egypt
At Amgad Group, we are committed to providing our customers with high-quality products and reliable after-sales service. As the Exclusive Agent for Winning Star in Egypt, we stand behind the quality of our appliances with the following terms:
Maintenance & Technical Support
Amgad Group provides premium after-sales support through our specialized service centers.
Original Spare Parts
We guarantee the use of 100% original spare parts for all repairs, maintaining the integrity and lifespan of your device.
Expert Technicians
Our service centers are staffed by trained professionals dedicated to providing fast and efficient maintenance solutions
- Important Note
Please retain your original sales invoice or stamped warranty card to validate your eligibility for warranty services and technical support
Warranty Period
All Winning Star products are backed by a comprehensive one-year warranty from the date of purchase.
This warranty covers manufacturing defects and ensures your product operates at peak performance.
Exchange and Return Policy
We offer a flexible exchange and return policy to ensure your complete satisfaction:
Duration
Customers have the right to request a return or exchange within 14 days from the date of purchase.
Eligibility
Returns/Exchanges are strictly applicable to manufacturing defects.
- This policy does not cover damages resulting from misuse, negligence, accidental breakage, or failure to follow the operating manual.
- The product must be returned in its original packaging with all included accessories and the purchase receipt.
Have questions?
Get in touch!
Whether you have a question about our products, need technical support, or want to explore partnership opportunities — our team is ready to assist you.